FAQ – Miscellaneous

  1. If my store makes sales that are not from referrals, do I need to pay rBux? 

    1. No. rBux only takes sales from referrals by rBux referral members. We do not take a percentage for sales that do not use our system. If, however, you have set up loyalty rewards for purchasing, rBux will take a percentage as a consequence for using our loyalty reward functionality to drive sales.
  2. Can friends refer products to each other?

    1. No. If User A referred to User B and User B purchased, then User A would get rewards. But if User B refers the product back and User A purchases, our system would detect that User A referred the product already, which voids the second referral from User B and prevents from rewards from being given.
  3. Can you refer multiple products to the same friends and get rewards?

    1. Yes. As long as the friend has not referred or seen the product on rBux.
  4. Does this app work for small ambassador programs?

    1. Yes. rBux work for any size of ambassdor or referral program and for any sized company.
  5. Can I reward my affiliates/ambassadors for referring people?

    1. rBux currently works for referring a given product to a customer. If you refer a customer to a store and they buy a different product than the referred product, the referral user would not get compensated. 
    2. We are exploring ways to compensate referral users for referring customers to stores, but it complicates the compensation structure because we reward according to a “referral chain” algorithm, which places referral users in a certain hierarchy and delivers more rewards to first and last users in the chain. When users get rewarded for “entire stores” vs. “single products” it is harder to determine the referral chain order, which undermines our referral compensation model. Please contact Support to request further info.
    3. rBux does not currently reward for anything other than sales, so actions such as referring customer sign ups or sharing on social media is not part of our model.
  6. Can customers get rewards for purchasing?

    1. You can set up rewards for purchasing in the Partner dashboard. Be aware that if you have referral and purchase rewards turned on, you are paying out a larger percentage of your product price, which could cut into your margins if you are not careful. However, we have found that “loyalty rewards” are highly effective for increasing sales, customer engagement and loyalty. We suggest giving rewards for purchases as part of an effective customer loyalty and engagement strategy.
  7. Does rBux provide Affiliates and Influencers for Partners?

    1. rBux has done partnership deals with Marketing Agencies where we source Affiliates and Influencers for clients. However this is a custom and paid service. Contact us at [support] to request this bespoke service.
  8. Where do I find my own referral link? 

    1. rBux works differently than other referral or affiliate programs. Links are automatically created per product (per user). This means that if a Partner wanted their own referral link, they would need to: (a) Create a member account (b) Select the product you want to refer (c) Click the “link icon in the create referral popup (d) Use this link to refer the product and get compensated
    2. Note: Referring your own products is slightly counter-intuitive as the commission you make goes to you in both cases (either as the business owner selling the product or as the referral user getting a referral commission). However, rBux could be good for your employees to track their sales and provide additional revenue for high performance.
  9. Can I use rBux for my employees?

    1. Yes! rBux can be used by employees to track their sales and provide additional revenue for their high performance. First, get them to sign up for rBux on your e-commerce site. Second, advise them to refer products to leads and prospects. Third, if a prospective customer buys, the sales rep will get a commission.
  10. Do I call it a referral link or an affiliate link?

    1. Either works, but it depends on your context and audience. If your audience are affiliates who share products regularly with large audiences then affiliate link is potentially better. If your audience are customers who share on a smaller scale to friends and family, referral link may be more appropriate. Regardless of what label you use, it is important to communicate what the “link” does: it tracks sales of a given product online and rewards the link-sharer (by tracking sales attribution). So if you are an affiliate marketer or referral customer, either  way, you will get rewards for sharing products that you believe in and love.
  11. Why have the homepage Refer tab/button?

    1. We highly recommend keeping the homepage refer tab because it makes your rewards program visible to customers. We have found that Partners need to promote their program in numerous places for customers to “get the hint”, check it out and sign up as referral users and advocates for your brands. The homepage tab gives easy access to the rewards program popup, which educates interested users and converts them to referral users.
  12. Promotions: (a) How do Promotions work? (B) What should you put as a title? What is priority for? (d) How do the three reward types work %, rBux and CASH amount?

    1. When a customer purchases from a referral, they can also earn rBux. It is to give the referers some extra incentive because they can say that if the customer purchases from their referral that can will rewarded as well.
    2. Anything you want. The title is used to describe the reason for the promotion. It can be left blank. 
    3. If you have more than 1 promotion that overlaps in time the the priority with the lowest number is used. 
    4. Three reward types explained: %, rBux and CASH ($ or local currency)
      1. % is a percentage discount from the purchase price e.g. set 10%, a $100 USD product gives $10 USD to the purchaser.
      2. rBux is a fixed number of rBux (1 rBux is $1 USD) e.g. set 10 rBux, the purchaser gets 10 rBux no matter what the purchase price is.
      3. CASH ($ or local currency) is a fixed amount in your currency e.g. set $10 USD, the purchaser gets $10 USD (converted into rBux) no matter what the purchase price is.
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